Do you take any fee for currency exchange?
There may be a fee depending on the size of the amount and the condition of the notes.
What is the largest amount I can exchange?
You can, in principle, exchange as much as you need, however, expect that we may require more information and documents from you on larger exchanges. In addition, we recommend that you order currency in advance for larger exchanges, so you are sure that we have the amount ready for your visit.
Do I have to order currency in order to exchange?
It is not a requirement that you order currency to exchange with us. However, we recommend that you order the currency in advance, so you are sure that we have the amount ready for your visit.
How do I order currency?
You can easily, quickly and for free order your currency here on the website if you click on order currency in the menu, located at the top of the page.
How long should I expect for an order to be ready?
An order will take 1-2 days, but it is always best to order in good time. If you are in a hurry, please contact us and learn more about whether we can process your order faster.
Can I cancel a currency order?
Yes, you can easily cancel a currency order. This can be done by contacting us by phone or via our contact form. You will find our contact information and contact form further down on this page.
Do I get a discount by becoming a customer?
If you are a returning customer, and you want to exchange your foreign currency back to local currency, you can do that free of charge, by showing us the receipt of your purchase.
Why are your currency rates higher or more expensive than displayed on the website?
Our exchange rates on the website are indicative as there may be price fluctuations at some of our branches. This is to remain competitive in the individual local areas.
Why do your branches have different currency rates?
There may be price fluctuations at some of our branches. This is to remain competitive in the individual local areas.
How old do I have to be in order to exchange money?
You must be at least 16 years old to exchange money in any of our branches.
If I need Swedish kroner, is it best to exchange in your branches in Denmark or Sweden?
We usually have some good currency rates for Swedish kroner in our branches in Denmark, because we have a strong cooperation with our branches in Sweden, but it is difficult to say what is best, as the price difference is minimal and may vary.